Refund policy

We want every order from The Shopping Crew to make you smile. If something doesn't work out the way you hoped, we're here to make it right — quickly and without any hassle.

 

Changed your mind? No worries! You can return most items within 30 days of delivery for a full refund or exchange. We just ask that the item is:

•        Unused and in the same condition you received it

•        In its original packaging with all accessories and tags intact

•        Accompanied by your order number or proof of purchase

We want returns to be as smooth as possible — so please reach out to us before sending anything back and we'll guide you every step of the way.

 

While we wish we could take everything back, certain items can't be returned for health, safety, or nature reasons:

•        Perishable goods such as food, flowers, and plants

•        Digital products, gift cards, and downloadable content

•        Opened personal care or hygiene products (for your safety and that of others)

•        Hazardous or flammable materials

•        Items clearly marked as Final Sale at the time of purchase

We always try to make this clear on product pages, so there are no surprises at checkout.

 

We're so sorry if that happened! Please reach out to us at help@theshoppingcrew.com within 7 days of receiving your order, along with a photo of the issue. We'll take full ownership — send a replacement right away or issue a complete refund, including any shipping costs. No return shipping needed on your end.

 

Here's all you need to do:

•        Email us at help@theshoppingcrew.com with your order number and reason for return

•        We'll respond within 2 business days with your return authorization and easy instructions

•        Pack your item safely and ship it back as directed

•        Once we receive and inspect the return, your refund will be processed within 5–10 business days

 

Refunds go back to your original payment method. Depending on your bank, it may take up to 10 business days to reflect. Please note that original shipping charges are non-refundable — except in cases where the return is due to our mistake.

If you haven't received your refund after 10 business days, please drop us a message — we'll look into it right away.